What is NeuroLeaf Labs?
NeuroLeaf Labs is an Australian healthcare provider offering telehealth consultations with AHPRA-registered practitioners who prioritise personalised health assessments and treatment plans.
We’re here to address all your questions
Below are our most frequently asked questions with straightforward answers. If you still have questions, our team is ready to help.
Is NeuroLeaf Labs a legitimate healthcare provider?
Yes, NeuroLeaf Labs works with AHPRA-registered healthcare professionals.
What health conditions do your practitioners typically help with?
Our practitioners have experience with various health concerns, including anxiety, chronic pain, sleep disorders, and other conditions requiring personalised care. During your consultation, your practitioner will discuss whether our services are appropriate for your specific situation.
Does NeuroLeaf Labs bulk bill or accept private health insurance?
Bulk Billing: We offer bulk billing for eligible cardholders, including:
- Medicare cardholders
- Healthcare cardholders
- Pensioners and senior citizens (eligible for concession rates)
- DVA cardholders
Private Health Insurance: Coverage varies by provider and policy. We recommend contacting your insurer directly to confirm if your plan covers our consultations.
Payment Options: We offer transparent fee structures with flexible payment options for those not eligible for bulk billing.
How does NeuroLeaf Labs protect my privacy and medical information?
We adhere to strict Australian privacy laws and medical information protocols. All telehealth consultations occur on secure platforms, and your personal health information is stored in encrypted, password-protected systems accessible only to your healthcare team.
How do I schedule my first consultation with NeuroLeaf Labs?
You can book a consultation by completing our online health assessment, then selecting an available appointment time that works for your schedule through our secure booking system.
How long do I need to wait for an appointment?
Most patients can secure an appointment within 1-3 business days of completing their initial health assessment, though times may vary based on practitioner availability.
What information do I need to provide before my first appointment?
You’ll need to complete our health questionnaire, provide identification, Medicare details, and information about your current medications and treatments to help our practitioners prepare for your consultation.
How much does a consultation cost?
Initial consultations are $49, and follow-up appointments are $40. We offer discounted rates for patients transferring their care from other providers.
Can I reschedule or cancel my appointment if needed?
Yes, you can reschedule or cancel your appointment through our online portal or by contacting our support team at least 24 hours before your scheduled time to avoid any cancellation fees.
What happens during my first telehealth consultation?
During your initial 20-30 minute consultation, your practitioner will review your health history, discuss your current concerns, explore appropriate treatment options, and work with you to develop a personalised care plan.
How are telehealth consultations conducted?
Consultations are conducted through our secure video platform, accessible from your computer, tablet, or smartphone. You’ll receive a link before your appointment time to join the private consultation room.
Will I always see the same healthcare practitioner?
We prioritise continuity of care, so you’ll typically see the same practitioner for all your appointments. This helps build a relationship and ensures consistent understanding of your health journey.
How often will I need follow-up consultations?
The frequency of follow-ups depends on your individual care plan and health needs. Your practitioner will recommend an appropriate schedule, typically ranging from monthly to quarterly appointments.
How do I access my care plan after my consultation?
Your personalised care plan will be available in your secure patient portal within 24 hours of your consultation. You can access it anytime, share it with other healthcare providers if needed, and track your progress.